• Orders are usually prepared and dispatched within 2 business days ofreceiving payment. we carefully double-check every parcel for accuracy,quality, and secure packaging before it leaves our warehouse.
• Once your order has been shipped, you'l automatically receive a shippingconfirmation email with your tracking number and all delivery details.
• Delivery within the United states typically takes 1-4 business days afterdispatch, depending on the destination. if an item requires additionalpreparation time, we will contact you immediately and offer alternativeoptions such as partial shipment, exchange, or refund.
• We take pride in fast and reliable fulfillment- most customers receivetheir parcels sooner than expected.

• We take full responsibility for every shipment from the moment it leavesour warehouse until it reaches you.
• If your tracking number stops updating or your parcel does not arrivewithin the expected delivery window, please contact our customer-support team right away.
• We will open an immediate investigation to locate your shipment andkeep you informed at every step.
• If the parcel is confirmed lost or significantly delayed, we will either:
  - Resend your order at no cost, or
  - Issue a full refund, depending on your preference.
• You will never lose money due to courier delays or errors. Our deliveryguarantee means that every order is either successfully received or fullyrefunded-your satisfaction is always protected.

• Yes-all our products are covered by a 60-day satisfaction guaranteereflecting our confidence in their quality and reliability.
• If you experience any issue with your order -for example, a damageditem, incorrect product, or quality concern - please contact us within 60days of delivery.We'll review the situation carefully and offera replacement, exchange, or refund when appropriate.
• Our support team may request photos or additional details to help usunderstand the issue and improve our service. This process is quicktransparent, and always handled with respect.
• Our goal is to ensure that every customer receives the product theyordered, in perfect condition and fully meeting expectations.

Proper storage helps preserve product quality and stability throughout itsshelf life.we recommend the following guidelines:

• Store in a cool, dry,and dark place(15-25 °c)
• Keep containers tightly closed immediately after opening to preventcontamination or moisture absorption.
• Avoid exposure to direct sunlight, heat sources, or high humidity.

If you ever notice an unusual change in color, odor, or texture, do not usethe product and contact us before proceeding. Our team will assess thesituation and advise you on safe handling, replacement, or disposal ifneeded.

• Each product has a clearly marked expiration date printed on its label orpackaging. The average shelf life is typically around 2 years from themanufacturing date, though it can vary slightly depending on the producttype and formulation.
• We always ship items with a long remaining shelf life, ensuring you haveplenty of time to use them under normal storage conditions.

• We accept all major credit and debit cards as well as PayPal.
• All payments are processed through secure,ssL-encrypted gatewaysensuring your information is fully protected. We do not store or haveaccess to your card details.

• Occasionally, payments may fail due to card verification issues, billingaddress mismatches,or other reasons.
• If this happens, please try again using a different card or PayPal. lfproblems persist, our team can issue a secure payment link or manualPayPal invoice, allowing you to complete your purchase safely withoutdelay.
• We monitor all failed payment attempts to ensure no duplicate chargesoccur and that your transaction remains fully protected at every stage.

• You may request to modify or cancel your order by contacting our supportteam directly.
• If the order has not yet been dispatched, we will process the change orcancellation immediately and issue a full refund to your original paymentmethod.
• Once the parcel has been handed over to courier, it can no longer berecalled, as all shipments are processed through our automated systemfor speed and reliability.
• However, after delivery, you can still initiate a return or exchange inaccordance with our return policy.
• We always do our best to accommodate last-minute changes wheneverpossible, so please reach out to us as soon as you realize a correction isneeded.

• Our customer-support team aims to respond to all inquiries within 24-48hours, and in most cases, you'll receive a reply much sooner.
• Every message is reviewed and answered personally by a team member -we don't use automated or template replies.
• You can contact us anytime through email, phone or the contact form onour website.
• We value clear and responsive communication - our goal is to make everycustomer feel heard, assisted, and fully informed.